Shipping policy
Shipping Destinations: We currently offer shipping services from our warehouse to the following countries:
France, United States of America (USA)
Shipping Methods and Timeframes: We offer the following shipping method for all orders:
Standard Shipping: Estimated delivery within 7-15 business days.
Shipping Rates: We offer free shipping for all orders over $30. For orders under $30, a flat shipping fee of $12 will be applied.
Order Processing: After placing your order, please allow us 2-3 business days to process and package your items. Once your order is ready for shipment, we will send you a confirmation email with tracking information.
Tracking Your Order: You can track the progress of your order by using the provided tracking number in the confirmation email. Visit our website and enter the tracking number in the designated tracking section or use the tracking service provided by the carrier.
Customs and Duties: Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. Any additional charges related to customs clearance are the responsibility of the recipient. We recommend contacting your local customs office for more information regarding customs policies and fees.
Address Accuracy: It is essential to provide an accurate and complete shipping address when placing your order. We are not responsible for any delays or additional costs incurred due to incorrect or incomplete addresses provided by the customer.
Delivery Issues: If your package is delayed or you encounter any issues with the delivery, please contact our customer support team at [email/phone number]. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome.Contact Information: If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team via email at info@oggeguh.com. We are here to help you.
Note: This shipping policy is subject to change without prior notice. Please refer to the most up-to-date version on our website or contact our customer support team for any clarifications.